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Customer Care / Warranty |
Every new Delcor home comes complete with one of the best warranties in the home building industry. Should any problem arise, you will receive prompt, courteous and efficient attention by our professional warranty technicians. During construction, you'll be invited to two orientations to help you better understand the construction of your new home. After you move in, two separate inspections- at 60 days and eleven months- will be performed by one of our Quality Control Technicians to make absolutely sure of your complete satisfaction.
At Delcor Homes, we are confident that your home will afford you and your family many years of trouble-free enjoyment.
Building Your Home - The Construction Site.
Building your dream home is a very exciting project. From the time the first shovel of dirt is turned over until the day you move in, you may want to check on the progress. When visiting a construction site, there are guidelines that must be followed to ensure everyone’s safety.
While your home is under construction, you are entitled to two (2) appointments to view the progress of your home: the pre-drywall meeting and the homeowner orientation meeting. You should always remember that your home’s construction site is a workplace and can be very dangerous if you do not have the proper equipment or if you do not pay very close attention to your surroundings.
- To ensure your safety, please do not visit your home during the framing stage.
- You should make arrangements to visit the construction site during times suggested by your builder so you do not impede the progress of the work crews. Stop by the Sales Center and let the sales agent know you are there.
- Use common sense safety precautions when you are walking around a home under construction.
- Watch for boards with nails sticking out of them on the ground.
- Watch for boards with nails that have gone all the way through on walls and ceilings.
- Pay attention to open spaces in the floors from one story to the next.
- Be aware of stairwells which have not been completed – there may not be a Guardrail and there may be open spaces between the boards which could cause you to fall or trip.
- Remember that doors and windows may not be installed even though the spaces for them are framed in. Watch out for openings for doors to decks or balconies which may be a high drop to the ground.
- Never touch any equipment left at the site.
- Watch for the possibility of falling boards or other objects.
- Remember that the site will be dusty and dirty – be aware of mud if it has rained.
- Don’t track mud or dirt inside your home.
- Be aware of wet paint or newly stained or varnished wood floors.
- Watch for wet concrete.
- Watch out for ditches or utility trenches around the home site.
If you bring your children, always be aware of their whereabouts. Hold small children’s hands so you can be sure they will not wander into a dangerous area. If you visit the site during the work day, you may be asked to wear a hard hat for your protection.
© The terms of insurance policies and licenses usually do not permit anyone but authorized persons to be at the site during construction. Many times signs will be posted advising unauthorized people that they are entering the construction site at their own risk. If you notice something that has been done differently than you had expected, contact your Delcor site builder and sales representative and follow up with a letter immediately. Don’t pass your concerns to the subcontractor yourself. It is important for the builder to understand your question and pass instructions on to the subcontractor.
Building your Home/Homeowner Orientation
Your Homeowner Orientation is a positive learning experience about your new home and is your opportunity to conduct a final inspection before you take possession at closing. Before you go to closing, you and your Quality Technician will walk through your new home to conduct a Homeowner’s Orientation. This orientation will also educate you about your new home’s components and systems, your responsibility for maintenance and upkeep, and warranty coverage and procedures. The Homeowner handbook you will be provided will be helpful as you walk through the home. It will give you information about what to look for and what you can do to be sure your new home maintains its value.
Your Homeowner Orientation provides an opportunity for you and the Quality Technician to go through a checklist in order to note items that may need to be adjusted. This is the time for you to note any cosmetic items you would like to the Quality Technician to address prior to your taking possession. You should be aware of things such as chips, scratches or cracks on items like tile, woodwork, cabinets, and mirrors. Remember, now is the time for you to bring these things to your Quality Technician’s attention because after moving in, items such as scuff marks, broken windows, or holes in the screens are your responsibility.
Your orientation will be most beneficial when you are able to focus your attention on your new home and the information presented. Although we appreciate that friends and relatives are anxious to see your new home, it would be best if they visit at another time. We recommend that, if possible, children and pets do not accompany you at this time. The orientation also serves as a time for the Quality Technician to provide you with information about your new home: Basics of operation for things such as major appliances, heating and cooling systems, water heater, etc…; Warranty information for the many systems of your new home – such as appliances. You should read all material carefully so you understand your responsibilities. Be sure to mail in any warranty cards to the manufacturer so you can be contacted about any additional product information. Most new homes come with a builder limited warranty on workmanship and materials and individual product warranties. However, such warranties do not cover problems that develop because of a failure to perform required maintenance. The Quality Technician can answer any questions you may have about your responsibilities. One of the most important things to remember is that this orientation is the time for you to ask questions.
- Be sure that you and your Quality Technician have a clear understanding of the process for repairs or adjustments during your first year of occupancy.
- Ask specific questions of the Quality Technician about who should do what – be sure you both clearly understand what items will be taken care of prior to closing. You will be asked to sign off on the checklist of items you both agree will be repaired and completed.
- Take notes about any specific things discussed.
The Homeowner Orientation is a very positive experience for the new homeowner that will enhance the enjoyment of your new home for years to come. Don’t be afraid to ask questions and be observant. Remember, once you move in, you will control what happens in your new home.
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Customer Care Appointments |
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During your one (1) year Warranty Period, Delcor will service your home at sixty (60) days after closing and at eleven (11) months. The absolute time limit for requesting service per our Limited Warranty is 14 days after the end of the 12 months after closing. Delcor will contact you to schedule your sixty day warranty appointment, and at eleven months after your closing date to schedule your eleven month warranty appointment. Appointments are made between the hours of 8:00 a.m. and 3:00 p.m., Monday through Friday. We do not schedule weekend appointments. It is the responsibility of the homeowner to make arrangements for repairs to be completed at these times. It is against Delcor’s policy for field personnel to accept homeowner requests from the field. They must be requested and documented through the Customer Care Department. If a defective item is covered by this Limited Warranty, we will exercise our best efforts to repair or replace it within sixty (60) days after our inspection (longer if weather conditions, labor problems or material shortages cause delays) at no charge to you. The work will be done by us or sub-contractors chosen by us. The choice between repair and replace is ours.
ALL REQUESTS MUST BE IN THE FORM OF WRITTEN CORRESPONDENCE:
Email: customercare@delcorhomes.com
Fax: 248-684-8882
Mail: Delcor Homes Customer Care
2195 S Milford Rd
Milford, MI 48381
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Customer Care Emergencies |
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If you have any emergency, you may contact the Customer Care Department at 248-684-9469 during business hours (M-F 8:00 a.m. to 5:00 p.m.) or (810) 560-4751 after hours and weekends. We ask that you do not use this number unless it truly is an emergency. An emergency must involve:
- Total loss of heat
- Water leakage of any kind
- Plumbing leak that requires the entire water supply to be shut off
- Total loss of water
Acknowledgment of repairs: You must sign an acknowledgment
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